What does Optionbox do?

Optionbox provides IT support, VoIP telephone systems and internet connectivity to small and medium-sized businesses. They operate as a single local supplier covering phones, broadband and managed IT, based in Morley, Leeds.

Where is Optionbox based?

They are based at 2nd Floor Topcliffe Mill, Topcliffe Lane, Morley, Leeds, LS27 0HL. Their phone number is 0113 208 3303 and they are available Monday to Friday, 9am to 5pm.

What internet services does Optionbox offer?

Optionbox supplies leased lines, superfast fibre (FTTP), standard fibre (SOGEA) and 5G data SIMs. They have used 5G routers as a temporary connectivity solution while clients wait for leased line installation.

Which VoIP systems does Optionbox install?

They install and support two VoIP platforms: Wildix and Horizon. Both are set up by their own engineers and backed by ongoing support.

Who are Optionbox's clients?

Named clients include Hytal Kitchens & Bathrooms (a ten-year relationship), Yorkshire Dental Suite, Clayton Holmes Naisbitt, Workspace and Smile White. They describe their target market as businesses with 5 to 100 employees.

Is Optionbox an HR or employee benefits software company?

No. Despite some external descriptions, Optionbox's website describes a managed IT, telecoms and internet services business. There is no HR software or employee benefits platform in their published service offering.

HR / Benefits SaaS · 20–50 · Morley

Optionbox

IT, telecoms and internet support for Leeds SMEs

optionbox.co.uk ↗

Optionbox is a Leeds-based managed services provider selling IT support, VoIP telephone systems and internet connectivity to small and medium-sized businesses. They operate from Morley, LS27, and pitch themselves as a single local team covering phones, broadband and IT. Clients include Hytal Kitchens & Bathrooms, Yorkshire Dental Suite and Clayton Holmes Naisbitt.

What they do

Optionbox supplies IT support, VoIP telephone systems and internet connectivity to businesses with roughly 5 to 100 employees. They are based on the second floor of Topcliffe Mill, Topcliffe Lane, Morley, Leeds, LS27 0HL, and reachable on 0113 208 3303.

Their telephone offering centres on two VoIP platforms: Wildix and Horizon. Both are installed and supported by their own engineers rather than handed off to a third party. On the internet side, they supply leased lines, superfast fibre (FTTP), standard fibre (SOGEA) and 5G data SIMs. The 5G option has proven useful as a temporary fix when wired connectivity is unavailable — their case study with Workspace, a commercial space design and furniture company in Wakefield, describes engineers attending site and installing 5G routers with multinet SIMs within days of a survey, bridging the gap before a leased line could be provisioned.

IT services split into two tiers: small business IT packages and managed IT services. The managed offering covers proactive monitoring, cybersecurity, cloud management and hardware support. Optionbox describe their support response as connecting callers directly to a Leeds-based engineer in around eight seconds.

Hytal Kitchens & Bathrooms, a client of ten years, describes the relationship as "like having our own company IT department." Clayton Holmes Naisbitt and Yorkshire Dental Suite are among other named clients. The dental suite testimonial specifically notes that an Optionbox engineer resolved a problem that previous call-out companies had failed to fix.

Where they sit in Leeds

Optionbox positions itself as a regional alternative to national IT resellers, emphasising local presence and direct engineer contact. Morley sits in the south of the Leeds metropolitan district, roughly equidistant from Leeds city centre, Wakefield and Dewsbury — useful geography for a team doing on-site work across West Yorkshire.

The company targets businesses that want a single supplier for phones, internet and IT rather than managing separate contracts with a telco, an ISP and an IT support firm. Their case studies reference clients in York and Wakefield as well as Leeds, suggesting they cover a wider West Yorkshire and North Yorkshire patch.

The sector hint supplied by the researcher described Optionbox as an HR and benefits SaaS business. The fetched site text does not support that description at all. The company's actual services are telecoms, internet connectivity and managed IT support for SMEs. No SaaS product, employee benefits platform or HR tooling appears anywhere in the source material.

What they offer

Wildix VoIP Systems — cloud-based telephone platform installed and supported by Optionbox engineers.
Horizon VoIP Systems — alternative hosted VoIP option for businesses preferring the Horizon platform.
Leased Lines — dedicated internet connections for businesses needing guaranteed bandwidth.
Superfast Fibre (FTTP) and Standard Fibre (SOGEA) — broadband connectivity across available network infrastructure.
Managed IT Services — proactive monitoring, cybersecurity, cloud management and hardware support for SMEs.

Tech stack

From their careers and engineering pages

Wildix
Horizon VoIP
5G
FTTP
SOGEA
Leased Lines

FAQs

What does Optionbox do?: Optionbox provides IT support, VoIP telephone systems and internet connectivity to small and medium-sized businesses. They operate as a single local supplier covering phones, broadband and managed IT, based in Morley, Leeds.
Where is Optionbox based?: They are based at 2nd Floor Topcliffe Mill, Topcliffe Lane, Morley, Leeds, LS27 0HL. Their phone number is 0113 208 3303 and they are available Monday to Friday, 9am to 5pm.
What internet services does Optionbox offer?: Optionbox supplies leased lines, superfast fibre (FTTP), standard fibre (SOGEA) and 5G data SIMs. They have used 5G routers as a temporary connectivity solution while clients wait for leased line installation.
Which VoIP systems does Optionbox install?: They install and support two VoIP platforms: Wildix and Horizon. Both are set up by their own engineers and backed by ongoing support.
Who are Optionbox's clients?: Named clients include Hytal Kitchens & Bathrooms (a ten-year relationship), Yorkshire Dental Suite, Clayton Holmes Naisbitt, Workspace and Smile White. They describe their target market as businesses with 5 to 100 employees.
Is Optionbox an HR or employee benefits software company?: No. Despite some external descriptions, Optionbox's website describes a managed IT, telecoms and internet services business. There is no HR software or employee benefits platform in their published service offering.