Optionbox

What they do

Optionbox operates from the second floor of Topcliffe Mill in Morley, Leeds, and provides IT and telecoms infrastructure to businesses that want a single managed-service provider rather than a patchwork of suppliers.

Their core offering is VoIP telephony. They work with two main platforms: Gamma Horizon, a hosted system suited to straightforward deployments, and Wildix, a more configurable option for businesses with complex requirements. Both are sold and supported directly by Optionbox engineers.

On the connectivity side, they offer three tiers: Standard Fibre (SOGEA), Superfast Fibre (FTTP) and Dedicated Leased Lines. The leased line product is aimed at businesses where uptime is critical and shared broadband is not good enough. All three come with UK-based support rather than a third-party call centre.

Managed IT services cover proactive monitoring, cloud solutions, cybersecurity and consultancy. The pitch is that smaller businesses get something close to an in-house IT department without the headcount cost. Hytal Kitchens & Bathrooms, a client of ten years, describes the relationship in exactly those terms.

Physical infrastructure is also part of the portfolio. Optionbox installs Cat 5, Cat 6, Cat 7 and fibre optic cabling, and handles access control systems from Paxton Net2 and Unifi Access — keycards, biometrics and mobile credentials. CCTV installations use Hikvision and Unifi Protect hardware, with remote monitoring as standard.

The company quotes an average answer time of eight seconds for support calls, and makes a point of the fact that the person who picks up is an engineer rather than a first-line triage agent.

They also have a sustainability angle: for every service a customer takes, Optionbox plants a tree. They advise clients on energy-efficient hardware, carbon-conscious power management and e-waste recycling.

Where they sit in Leeds

Optionbox sits in the managed-service-provider (MSP) segment, competing for the IT and telecoms spend of Yorkshire SMEs. Their address — Topcliffe Mill, Topcliffe Lane, Morley, LS27 — puts them in the south Leeds industrial corridor, accessible to businesses across West Yorkshire.

The client testimonials on their site skew toward professional services firms, dental practices and trade businesses: organisations with ten to fifty staff that need reliable connectivity and phone systems but do not employ dedicated IT people. Several clients mention relationships spanning close to a decade, which suggests reasonable retention.

The vendor-agnostic positioning is deliberate. Rather than reselling a single carrier's products, Optionbox presents itself as an adviser that recommends whichever solution fits the customer. In practice they work with named partners including Gamma (for Horizon VoIP) and Wildix, as well as Hikvision, Paxton and Ubiquiti (Unifi) on the physical security side.

Their phone numbers carry 0113 and 0333 prefixes, both consistent with a Leeds-based operation. The enquiries email and contact form point to the same Morley address.

What they offer

• VoIP Telephone Systems — Gamma Horizon for straightforward hosted telephony; Wildix for more configurable deployments; both supplied and supported in-house.
• Internet Services — Standard Fibre (SOGEA), Superfast Fibre (FTTP) and Dedicated Leased Lines, with UK-based support on all tiers.
• Managed IT Services — proactive monitoring, cloud solutions, cybersecurity and IT consultancy, positioned as an outsourced IT department for SMEs.
• Network Cabling — Cat 5, Cat 6, Cat 7 and fibre optic structured cabling installations.
• Access Control & CCTV — Paxton Net2 and Unifi Access for entry management; Hikvision and Unifi Protect for video surveillance with remote monitoring.