Jet2.com (IT Division)

What they do

Jet2.com is a leisure airline and package holiday group with its roots in Leeds. Their first flight departed Leeds Bradford Airport for Amsterdam in February 2003, and the business has grown steadily from there. By summer 2025 they operate 135 aircraft from 14 UK bases — Belfast, Birmingham, Bournemouth, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, Liverpool, London Gatwick, London Luton, London Stansted, Manchester and Newcastle — with London Gatwick joining the network from March 2026.

The airline sits within Jet2 plc, a group that spans flights, package holidays, city breaks, villa holidays, luxury escapes and youth-focused travel under the VIBE brand. Jet2holidays is the UK's largest tour operator, offering ATOL and ABTA protected packages with 22kg baggage and in-resort transfers included. Jet2CityBreaks bundles flights, accommodation and baggage into a single ATOL protected product for European city destinations. Jet2Villas adds a hire car to the mix. Indulgent Escapes targets the five-star end of the market with private transfers and 25kg baggage.

The group carried 19.8 million customers in 2024/25. They have 155 new Airbus A321neo aircraft on order over the next decade, which gives some indication of the scale of planned growth. Jet2.com has been named a Which? Recommended Provider for ten consecutive years and holds a Tripadvisor Travellers' Choice award. Trustpilot rates them above four out of five stars.

The digital platform behind all of this is built and maintained in-house. The jet2.com website handles flight search, package holiday booking, ancillary sales (insurance, car hire, experiences, eSIMs, airport extras), a myJet2 loyalty account, group booking tools and multilingual content across eight languages. Twilight Check-in® is a proprietary product that allows passengers to check in luggage the evening before departure at certain airports — a logistical and software challenge that requires tight integration between the airline's operations and its customer-facing systems.

Where they sit in Leeds

Jet2.com traces its Leeds connection directly to its founding moment: that first flight from Leeds Bradford Airport in 2003. The group's parent, Jet2 plc, is headquartered in the city. For Leeds, that means a large employer with a substantial technology and engineering function operating at consumer internet scale — millions of searches, bookings and account interactions handled daily across web and mobile.

The careers section of the site lists roles across the business, and the technology division is a significant part of that. Engineers here work on systems that touch real-time flight inventory, dynamic packaging, payment processing and customer account management. The scale is unusual for a Leeds-based employer: 19.8 million customers a year puts the platform in the same conversation as major UK e-commerce operations.

The group's history goes back further than 2003. Jet2 plc's origins lie in Channel Express (Air Services) Limited, a commercial aircraft company with more than 50 years of history. The rebrand to Jet2.com came ahead of that first leisure flight. Since then, the business has expanded from a single base to 14 airports, and from a pure airline into a vertically integrated travel group with its own tour operating, insurance, car hire and experiences arms.

What they offer

• Jet2.com flights — leisure airline operating from 14 UK airports to 75+ European and beyond destinations, with 10kg hand luggage included as standard.
• Jet2holidays — UK's largest tour operator; ATOL and ABTA protected packages with 22kg baggage and in-resort transfers from £60pp deposit.
• Jet2CityBreaks — ATOL protected city break packages combining flights, accommodation and 22kg baggage.
• Jet2Villas — villa holiday packages including flights, 22kg baggage and hire car.
• Indulgent Escapes — five-star package holidays with private transfers and 25kg baggage allowance.